Last updated: June 2026
This Detailed Cancellation Policy (“Policy”) governs transaction cancellations facilitated through indianwatchconnoisseur.com (the “Platform”) and forms an integral part of the Terms & Conditions and Refund & Cancellation Policy of M/s. INDIAN WATCH CONNOISSEUR (“Indian Watch Connoisseur”, “I.W.C.”, “we”, “our”, or “us”).
This Policy should be read together with the Terms & Conditions and Refund & Cancellation Policy. This Policy expands upon the cancellation-related provisions contained in the Refund & Cancellation Policy and is intended to provide additional guidance regarding transaction stages, cancellation requests, transaction failures, seller defaults, compliance-related cancellations, and related matters.
By participating in any transaction through the Platform, users acknowledge and agree to be bound by this Policy.
Nothing contained in this Policy shall be interpreted as creating refund rights, return rights, inspection rights, counterfeit claim rights, chargeback rights, or other remedies beyond those expressly provided in the Refund & Cancellation Policy.
Indian Watch Connoisseur operates primarily as a marketplace facilitator and transaction intermediary connecting independent buyers and sellers of luxury watches.
Unlike conventional retail purchases, luxury watch transactions frequently involve:
Accordingly, once a transaction has been confirmed, cancellation may result in financial consequences, operational costs, and commercial losses for one or more parties.
The purpose of this Policy is to establish the framework governing transaction cancellations, transaction withdrawals, seller defaults, transaction failures, cancellation requests, and related matters arising through the Platform.
Nothing contained in this Policy shall be interpreted as creating refund rights beyond those expressly provided in the Refund & Cancellation Policy.
For the purposes of this Policy, a transaction may be categorized as follows:
Stage 1: Inquiry Stage
The parties have expressed interest, but no commercial terms have been finalized.
Stage 2: Negotiation Stage
The parties are discussing pricing, specifications, availability, logistics, payment terms, authentication, verification requirements, or other transaction details.
Stage 3: Confirmation Stage
The buyer and seller have agreed upon the principal transaction terms and the buyer has paid the applicable Token Amount.
Stage 4: Fulfilment Stage
The watch has been reserved, authentication procedures may have commenced, shipping preparations have commenced, logistics have been arranged, or delivery is pending.
Stage 5: Completed Transaction
The watch has been delivered and accepted, subject always to any rights, remedies, claim procedures, inspection requirements, counterfeit review procedures, refund rights, or dispute resolution processes expressly preserved under the Refund & Cancellation Policy.
Indian Watch Connoisseur reserves the right, acting reasonably and in good faith, to determine the applicable transaction stage where uncertainty exists.
A transaction may generally be cancelled without penalty before:
Notwithstanding the foregoing, Indian Watch Connoisseur reserves the right to recover any reasonable costs already incurred on behalf of the parties in connection with the transaction.
Submission of an inquiry, expression of interest, participation in negotiations, or preliminary discussions shall not obligate any party to complete a transaction.
Payment of a Token Amount signifies the buyer’s commitment to proceed with the transaction.
Upon receipt of the Token Amount:
Accordingly, cancellation rights become significantly restricted following payment of the Token Amount.
A transaction shall not be considered confirmed until the applicable Token Amount has been received.
Once a transaction has been confirmed and a Token Amount has been paid, the buyer acknowledges that:
Accordingly, cancellation by the buyer after confirmation may result in forfeiture of all or part of the Token Amount.
Indian Watch Connoisseur reserves the right, acting reasonably and in good faith, to determine the amount of any refund, deduction, adjustment, retention, or forfeiture based upon:
No refund shall be guaranteed merely because a buyer changes their mind, experiences buyer’s remorse, identifies a more favorable opportunity, encounters financial difficulties, changes personal preferences, or otherwise elects not to proceed after confirmation.
The parties acknowledge and agree that cancellation of a confirmed transaction after payment of the Token Amount may result in losses that are difficult or impractical to accurately quantify.
Such losses may include, without limitation:
Accordingly, where a confirmed transaction is cancelled by the buyer without lawful justification, all or part of the Token Amount may be forfeited, retained, refunded, or otherwise treated in accordance with the Refund & Cancellation Policy.
The amount of any refund, deduction, adjustment, retention, or forfeiture shall be determined by Indian Watch Connoisseur acting reasonably and in good faith after considering all relevant circumstances of the transaction.
If a seller withdraws from a confirmed transaction after accepting a deal, Indian Watch Connoisseur may take one or more of the following actions:
Indian Watch Connoisseur reserves the right to maintain records of seller conduct for fraud prevention, risk management, compliance, dispute resolution, and platform integrity purposes.
Repeated cancellations may result in permanent exclusion from future transactions.
Where a seller withdraws from, obstructs, delays, interferes with, or otherwise fails to complete a confirmed transaction without lawful justification, Indian Watch Connoisseur reserves the right to:
Repeated cancellations, failure to honour commitments, misrepresentation of inventory, failure to disclose material facts, or other conduct that undermines marketplace integrity may result in permanent removal from the Platform.
Indian Watch Connoisseur may cancel, suspend, postpone, restrict, or refuse to proceed with any transaction if:
Failure to provide requested KYC information may result in suspension, cancellation, restriction, delay, or refusal of services.
In such circumstances, Indian Watch Connoisseur reserves the right, acting reasonably and in good faith, to determine the appropriate treatment of any amounts paid after considering all relevant circumstances.
Indian Watch Connoisseur reserves the right to immediately suspend, postpone, investigate, restrict, or cancel any transaction where fraud, attempted fraud, identity theft, money laundering concerns, payment irregularities, suspicious activity, unlawful conduct, misrepresentation, document manipulation, or other prohibited conduct is suspected.
Indian Watch Connoisseur may cooperate with:
No compensation shall be payable by Indian Watch Connoisseur for actions taken in good faith to protect the Platform, its users, its legitimate business interests, or its legal and compliance obligations.
A transaction may be cancelled if:
Where appropriate, amounts paid by the buyer may be refunded in accordance with the Refund & Cancellation Policy.
Indian Watch Connoisseur shall not be liable for indirect, consequential, speculative, opportunity, or market-related losses arising from such cancellation.
Indian Watch Connoisseur may cancel, suspend, postpone, delay, or otherwise modify transactions due to circumstances beyond its reasonable control, including:
Indian Watch Connoisseur shall not be liable for losses, damages, delays, expenses, or consequences arising from such events.
The following transactions may be treated as non-cancellable:
Nothing contained in this section shall limit any rights, remedies, counterfeit claim procedures, dispute procedures, or refund rights expressly preserved under the Refund & Cancellation Policy.
Indian Watch Connoisseur does not guarantee that any transaction will proceed to completion and shall not be obligated to compel, force, or require any buyer or seller to complete a transaction.
Indian Watch Connoisseur acts primarily as a marketplace facilitator and transaction intermediary and does not guarantee the performance of any buyer, seller, logistics provider, authentication provider, payment provider, or other third party.
The remedies available in connection with cancelled transactions shall be limited to those expressly provided under the Terms & Conditions, Refund & Cancellation Policy, this Detailed Cancellation Policy, and applicable law.
Cancellation requests must be submitted in writing to:
The request should include:
Submission of a cancellation request does not automatically result in approval.
Indian Watch Connoisseur may request additional information, documents, records, communications, photographs, videos, identification records, or supporting evidence before making any determination.
Buyers must inspect the watch immediately upon delivery and prior to any use, modification, servicing, transfer, resale, or alteration of the watch.
Acceptance of delivery constitutes acknowledgment that the watch has been received and that the buyer has been afforded a reasonable opportunity to inspect the watch.
Failure to notify Indian Watch Connoisseur of a qualifying claim within the applicable claim period established under the Refund & Cancellation Policy shall constitute final acceptance of the watch.
Use of the watch, modification of the watch, servicing of the watch, transfer of the watch, resale of the watch, replacement of components, or alteration of the watch following delivery may affect eligibility to assert a claim.
All counterfeit claims, refund requests, acceptance disputes, and post-delivery claims shall be governed exclusively by the Refund & Cancellation Policy.
A refund, cancellation, reversal, or other remedy based upon an allegation that a watch is counterfeit shall be governed exclusively by the Refund & Cancellation Policy.
Without limitation, any counterfeit claim must satisfy all requirements set forth in the Refund & Cancellation Policy, including applicable claim periods, evidentiary requirements, inspection requirements, and review procedures.
Submission of a counterfeit claim shall not automatically entitle a buyer to a refund, reversal, cancellation, replacement, or other remedy.
Indian Watch Connoisseur reserves the right to obtain additional opinions, inspections, evaluations, reports, documentation, or expert reviews before making any determination regarding a counterfeit claim.
For the avoidance of doubt, and consistent with the Refund & Cancellation Policy, the following shall not constitute acceptable evidence in support of a counterfeit claim:
Only evidence expressly recognized under the Refund & Cancellation Policy shall be considered acceptable for purposes of counterfeit claim review.
Where a cancellation, dispute, counterfeit claim, or other qualifying event results in potential refund eligibility, all refund approval requirements set forth in the Refund & Cancellation Policy shall apply.
Without limitation:
No refund shall be issued until Indian Watch Connoisseur has determined, acting reasonably and in good faith, that the applicable requirements have been satisfied.
Where a refund is approved following cancellation, dispute review, counterfeit review, or other qualifying circumstance, refund processing shall be governed by the Refund & Cancellation Policy.
Indian Watch Connoisseur shall not be responsible for delays attributable to banks, payment processors, card networks, financial institutions, regulatory reviews, compliance reviews, technical failures, or circumstances beyond its reasonable control.
No interest, compensation, damages, opportunity costs, market losses, or other amounts shall accrue on refunded sums except where required by applicable law.
Users agree not to initiate unjustified chargebacks, payment reversals, payment disputes, recovery proceedings, banking disputes, or similar claims after voluntarily entering into a confirmed transaction.
Any chargeback, payment dispute, recovery action, investigation, regulatory inquiry, or fraud review shall be governed by the applicable provisions of the Refund & Cancellation Policy and the Terms & Conditions.
Indian Watch Connoisseur reserves all rights and remedies available under applicable law in connection with chargebacks, payment disputes, recovery proceedings, and improper attempts to reverse valid transactions.
Indian Watch Connoisseur reserves the right to suspend, restrict, terminate, or otherwise take appropriate action against users who:
Indian Watch Connoisseur reserves all rights and remedies available under applicable law in connection with fraudulent, abusive, misleading, or bad-faith conduct.
Indian Watch Connoisseur may review:
Users agree to cooperate fully and in good faith with any reasonable review, investigation, compliance review, dispute resolution process, or information request.
Failure to cooperate may result in rejection of requests, claims, disputes, cancellation requests, or refund requests.
Indian Watch Connoisseur may rely upon records maintained by it in evaluating disputes, claims, investigations, and transaction-related issues.
Indian Watch Connoisseur reserves the right, at its sole discretion, to amend, modify, update, supplement, replace, revise, suspend, or discontinue this Detailed Cancellation Policy at any time.
Updated versions shall be published on the Platform together with an updated revision date.
Users are responsible for periodically reviewing this Policy to remain informed of any updates.
Continued use of the Platform following publication of an updated Policy shall constitute acceptance of such changes.
Indian Watch Connoisseur expressly reserves all rights not expressly granted under this Policy.
Without limitation, Indian Watch Connoisseur reserves the right to investigate transactions, review cancellations, request documentation, preserve records, refuse requests, suspend services, restrict access, cooperate with authorities, and take any action reasonably necessary to protect its users, operations, compliance obligations, platform integrity, security interests, or legitimate business interests.
Nothing contained in this Policy shall limit any rights, remedies, protections, defenses, privileges, or powers available to Indian Watch Connoisseur under applicable law, equity, contract, the Terms & Conditions, or the Refund & Cancellation Policy.
To the fullest extent permitted by applicable law, Indian Watch Connoisseur shall not be liable for any indirect, incidental, consequential, special, exemplary, punitive, speculative, or economic damages arising out of or relating to:
Without limitation, Indian Watch Connoisseur shall not be liable for:
Users acknowledge that Indian Watch Connoisseur acts primarily as a marketplace facilitator and transaction intermediary and does not assume the commercial risks associated with transactions between independent buyers and sellers.
Nothing contained in this section shall exclude liability that cannot lawfully be excluded under applicable law.
Any provisions of this Policy which by their nature should survive completion of a transaction, cancellation of a transaction, termination of Platform access, closure of an account, or cessation of use of the Platform shall survive and remain fully enforceable.
Without limitation, provisions relating to records retention, fraud prevention, investigations, compliance reviews, chargebacks, payment disputes, counterfeit claims, dispute resolution, limitation of liability, enforcement rights, evidentiary use of records, and protection of legitimate business interests shall survive termination or completion of a transaction.
Business Name: M/s. INDIAN WATCH CONNOISSEUR
GSTIN: 09AAKFI0718F1ZH
Registered Address:
E-98/26, Sameer Villa,
Sector-50, Noida,
Gautam Buddha Nagar – 201301,
Uttar Pradesh, India
Email: indianwatchconnoisseur@gmail.com
Phone: +91 9211602976